We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Chic Rainbow Fine Jewelry whenever it needs servicing. We stand by our work and will repair your jewelry whenever it needs repairing for as long as you own it. Additionally, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.

There are a few limitations to our warranty:

• Lost Center/Focal Stones: Our warranty does not include the replacement of lost center/focal stones. We recommend obtaining insurance for your piece in the unlikely event of a focal stone falling out or getting damaged.
• One-of-a-Kind Stones: Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary depending on what we have available.
• Shipping Costs: Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work. Please note that clients are also responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
• Repair Fees: All repair work is free within the first two years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service. If there is physical damage to your jewelry, there will be a minimal charge based on the extent of the damage. However, if the damage is due to manufacturing issues, there will be no charge under the lifetime warranty.

Please note that repairs or polishing done by third-party jewelers will void the warranty.

If your Chic Rainbow Fine Jewelry piece needs repair, please contact us at support@chicrainbow.com to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs.

Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need.

Cancellation

Returns & Exchanges

Damages and issues

• Custom or personalized orders
• Eternity Bands made to order
• Items on Sale
• Items Purchased During a Sales Event

Refunds

Resizing

Resizing Limitations:

• Rings can be resized to either increase or decrease by a maximum of one full size.
  
  
• Please note that resizing beyond this range may compromise the integrity and aesthetics of the piece, and therefore, cannot be accommodated under this policy.

• In the case where the ring features a shank adorned with full eternity stones, resizing becomes unfeasible due to the intricate design and setting. Hence, we are unable to proceed with resizing in such instances.
  
  
• Customers with rings falling under this category are encouraged to exchange the ring for the correct size. Our customer service team will be delighted to assist you in this process.

Information About Repairs

• After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
  - Replacing or resetting stones
  - Replacing the setting
  - Prong work or replacement
  - Replacing thinner areas of the band
  - Resizing the ring
• Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
  
  
• If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
  
  
• Clients are responsible for shipping costs both ways.
  
  
• Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
  
  
• NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.